We offer a range of solutions to help small businesses understand and quantify customer needs, experiences, behaviour and outcomes. This includes customer journey mapping, buyer research, web usability, web analytics, service delivery tracking and benchmarking.
We help clients design and implement new customer journeys based on industry best practices and input from customer research and collaborative design. Our design scope encompasses proposition development and the design of all on and offline customer touchpoints, brand expression, customer contact strategy, customer communications, service design and process design.